Unlicensed Call Center Agent

Position Overview

Receive inbound calls, create customer leads and to direct call to appropriate department.

Essential Job Functions

  • Responsible for answering incoming calls and transfer customer to appropriate department
  • Enter and ensure accuracy of customer information into system
  • Periodic outbound calls to customers to obtain additional information
  • Communicate explanation of requirements for insurance plans


  • High School Diploma required
  • At least 1-2 years customer service experience preferred
  • Experience working in a call center preferred

Required Knowledge, Skills & Abilities

  • Ability to clearly communicate; both written and verbally
  • Customer Service skills
  • Proficiency in typing, with minimal mistakes
  • Ability to multi-task
  • Strong listening and analytical skills

 Working Conditions

  • Subject to prolonged standing or sitting
  • Must be able to use headsets or other appropriate listening devices
  • Must be able to lift up to 25lbs
  • Bending, stooping, reaching and pulling
  • Moderate noise level

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