Unlicensed Call Center Agent

Position Overview

Receive inbound calls, create customer leads and to direct call to appropriate department.

Essential Job Functions

• Responsible for answering incoming calls and transfer customer to appropriate department
• Enter and ensure accuracy of customer information into system
• Periodic outbound calls to customers to obtain additional information
• Communicate explanation of requirements for insurance plans

Requirements

• High School Diploma required
• At least 1-2 years customer service experience preferred
• Experience working in a call center preferred

Required Knowledge, Skills & Abilities

• Ability to clearly communicate; both written and verbally
• Customer Service skills
• Proficiency in typing, with minimal mistakes
• Ability to multi-task
• Strong listening and analytical skills

 Working Conditions

• Subject to prolonged standing or sitting
• Must be able to use headsets or other appropriate listening devices
• Must be able to lift up to 25lbs
• Bending, stooping, reaching and pulling
• Moderate noise level

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