Innovative Connections (IC) offers an array of staffing services to meet customer needs. Our teams of skilled professionals act as extensions of internal customer teams helping streamline processes to maximize efficiency. Whether staff is onsite or in our contact center, IC uses customer-approved scripts and processes to provide quality service with the appropriate advice and assistance.
With our many years of experience, we are experts in variable staffing, especially for projects that require licensed insurance agents. Based on volume, seasonality and other factors, we know how to staff appropriately and at the right time.
All IC staffing is supported by strong management teams whose goal is to understand and meet specific customer expectations. IC management teams focus on their area of expertise:
- Quality Assurance
- Customer Service
- Human Resource Services
- Data Management