Successful customer service initiatives include outreach programs that increase customer retention and help increase sales and profits. Innovative Connections (IC) supports well-established customer service outreach programs to enhance the profile of our customers’ brands, creating a strong foundation for high customer satisfaction. Our customer service outreach professionals are trained in specialized communication techniques to effectively engage your customers. And, our multi-channel solutions ensure fast, efficient and customer-friendly contacts.
Whether you have dormant customers you’d like to re-engage, or new products you’re launching in the market, IC can help. We manage proactive communications to:
- Up-sell and enhance a customer’s knowledge of product lines
- Cross-sell additional products and services
- Improve customer satisfaction to increase loyalty and retention