Innovative Connections (IC) understands that customer retention is a long-term game, not a drive-by event. Repetition, consistency and authenticity build trust and are the foundational tools for customer retention programs. We develop successful customer retention strategies that provide valuable content and education that shows how the brand understands customers’ needs.
Our support includes:
- Fielding and tracking complaints to analyze customer loyalty trends
- Loyalty programs
- Questionnaires and surveys to existing customers
- Regular communications to make sure existing customers are informed of new product lines, offers, related products, etc.
- Reactivation of dormant customers
- Customer service
- Regular reviews