Welcome to the Innovative Connections (IC) web site (Site). It is important for you to understand what information we collect and maintain about you when you visit the Site.
As part of the day to day business operations of IC, a Tennessee corporation, we receive and maintain certain information regarding our clients and our clients’ employees. IC limits the collection of personal information to what is required for benefit administration or for underwriting purposes. Information
Disclosure of Non-Public Personal Information:
IC defines “personal information” as data that is unique to an individual, such as that individual’s name, address, age, Social Security Number (or other identifier, such as driver’s license or state identification number or employee identification number), e-mail address, or telephone number. We may request personal information from you in order to deliver requested materials to you, respond to your questions, or deliver a product or service to you. Any personal information that you may provide via the Site will be used solely for the purpose specified by your human resources or benefits department.
We restrict access to nonpublic personal information unless it is needed to complete a transaction that is authorized by your or your employer. Information is shared with your employer, providers and vendors (such as carriers, brokers, and wellness providers) that are authorized by your employer to assist in supplying products and services to you. Information is provided to nonaffiliated third parties as required by federal and state law. IC maintains physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.
Other Information Collected:
IC may ask for personal information (such as date of birth, social security number, name, address with zip code, telephone number and e-mail address) to verify appropriate Site usage. This information is collected from your employer (our client).
Through use of the website, we may collect information about your diagnosis and/or medical condition, treatment/medical history (including prescription medications), health insurance information, and/or financial or other relevant information, as necessary to submit coverage determination requests. The information we collect includes “Protected Health Information,” as defined HIPAA.
As a normal course of business, IC records phone conversations regarding your benefit enrollment choices. These voice recordings act as your electronic signature, and are subject to quality checking by our internal staff. A copy of the recording may also be requested and provided to your employer’s human resources or benefits department.
Children under 13:
The Site is designed and directed to adults; it is not directed to children under the age of 13. We do not knowingly collect personal information from children, although we use and disclose children’s personal information we have obtained voluntarily from you, your employer, or other third parties in connection with the administration of your benefit programs. If you are under the age of 13, you are not permitted to submit information to this Site.
Your Emails to Us:
Please note that your email, like most non-encrypted Internet communications, may be accessed and viewed by others without your knowledge and permission while in transit to us. Therefore, please do not send e-mail to us with personal information. IC has no way to secure personal information sent via e-mail. If you send us e-mail to ask a question, we will only use the information you provide to answer your request. Personal information will not be provided to a non-affiliated third party without your prior consent, except as permitted by federal and state law.
Retention of Information Collected:
The non-public personal information collected and maintained from the Site will be retained for seven years from the date of its creation or the date when it was last in effect, whichever is later; or longer, as required by law. Personal information is disposed of in a secure manner when no longer needed for the purpose for which it was obtained and used.
Direct Access to Other Sites:
Correction/Updating Personal Information:
If the personally identifiable information of a user of our services changes or an employer’s information changes, or if the user or employer no longer desires to use the services on this web site, IC will endeavor to provide a way to correct, update or remove that user’s personal data. It is your responsibility to verify that your personal information is accurate. To correct or update personal information, contact your employer’s human resources or benefits department. Upon request and verification of identity, IC will provide personal information collected during the benefits enrollment process.
Inquiries, Complaints, or Disputes:
For inquiries, complaints, or to dispute any information on this website, please contact your employer’s human resources or benefits department. Upon request by your employer’s human resources or benefits department, IC will investigate and document any inquiries, complaints, or dispute of information. A report will be provided to your employer’s human resources or benefits department. Any release of information in the report will be at the discretion of your employer’s human resources or benefits department.
IC takes precautions to protect its users’ personal non-public information. We implement various security measures in accordance with industry standards to protect the security of your personal information both on the Site, and off-line.
Technical Security: IC uses SSL encryption to protect sensitive information online. When the registration/login form asks users to enter sensitive information, the information is encrypted and is protected with the encryption software. While on a secure page, such as the login page, the lock icon on the bottom of web browsers, such as Microsoft Internet Explorer and Mozilla Firefox, becomes locked, as opposed to unlocked, or open, when you are just ‘‘surfing’’.
Administrative Security: IC protects user-information off-line and data at rest. Only IC employees who need the information to perform their jobs are granted access to personally identifiable information.
Furthermore, all IC employees are kept up-to-date on IC security and privacy practices.
Physical Security: The computers and servers that store personally identifiable information are kept in a secure environment.
If you have any questions about security at the Site, please submit your questions in writing to us at:
Security Policy Administrator
2977 Sidco Drive
Nashville, Tennessee, 37212