Innovative Connections’ (IC) Help Desk support assists consumers with service questions and system navigation issues. Customers expect a high level of quality support through multiple channels delivered by knowledgeable and courteous staff. We accomplish this by making organization a priority, hiring the most competent people, providing ongoing training, investing in technology and tools, and recording all calls and other interactions.
Our platform enables us to:
- Design scripting specifically for our customer through IC’s dynamic information system (HelpConsole)
- Attach specific customer and project information for quick look-up by an agent
- Program project-specific FAQs to assist with questions