Call Center Supervisor

This position is responsible for delivering professional and educational assistance to employees to enroll in their company’s benefit program.

Responsibilities include:

  • Accurately enrolling employees (face-to-face or via telephone) in benefit programs of their choice and ensure the system accurately reflects elections
  • Provide guidance on benefit plan coverage and answer employee questions pertaining to their coverage
  • Conducting theamselves in a professional manner at all times and present a demeanor that portrays confidence ¦ and knowledge of the products
  • Maintaining performance standards as outlined in each case file
  • Reconcile daily reporting activity logs and Web results
  • Prepare service tickets/discrepancy form on issues to be resolved and follow through to resolution.

Call Center Benefit Counselor requirements:

  • Minimum of HS diploma, college degree considered a plus
  • 1-2 years of solid work history, benefits administration experience considered a plus
  • Ability to work flexible shirts
  • Multi-lingual skills are highly desired.

Apply Now