Licensed Call Center Agent

The Licensed Agent’s role is to receive inbound calls, discuss and quote insurance plans with callers.

Essential Job Functions

• Ability to effectively communicate insurance plans to customers
• Quote the cost of insurance plans to customers
• Accurately enter customer information into system
• Assist with call triage when needed
• Participate in training classes
• Occasionally make outbound calls to customers

Requirements

• High School Diploma required
• Life, Accident and Health License required
• 1-2 years Customer Service experience preferred
• Insurance Sales Industry experience preferred

 Required Skills/Abilities

• Clear knowledge of available insurance plans
• Ability to clearly communicate both written and verbally
• Excellent customer service skills
• Excellent analytical skills to collect appropriate data and make good decisions quickly
• Maintain character under tight pressure in a fast paced environment
• Basic computer knowledge
• Proficiency in typing, with minimal mistakes
• Ability to multi-task
• Team oriented

 Working Conditions

• Subject to prolonged standing or sitting
• Must be able to use headsets or other appropriate listening devices
• Must be able to lift up to 25lbs
• Bending, stooping, reaching and pulling
• Moderate noise level

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