Licensed Call Center Agent

The Licensed Agent’s role is to receive inbound calls, discuss and quote insurance plans with callers.

Essential Job Functions

  • Ability to effectively communicate insurance plans to customers
  • Quote the cost of insurance plans to customers
  • Accurately enter customer information into system
  • Assist with call triage when needed
  • Participate in training classes
  • Occasionally make outbound calls to customers


  • High School Diploma required
  • Life, Accident and Health License required
  • 1-2 years Customer Service experience preferred
  • Insurance Sales Industry experience preferred

 Required Skills/Abilities

  • Clear knowledge of available insurance plans
  • Ability to clearly communicate both written and verbally
  • Excellent customer service skills
  • Excellent analytical skills to collect appropriate data and make good decisions quickly
  • Maintain character under tight pressure in a fast paced environment
  • Basic computer knowledge
  • Proficiency in typing, with minimal mistakes
  • Ability to multi-task
  • Team oriented

 Working Conditions

  • Subject to prolonged standing or sitting
  • Must be able to use headsets or other appropriate listening devices
  • Must be able to lift up to 25lbs
  • Bending, stooping, reaching and pulling
  • Moderate noise level

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