Today’s contact center has to be flexible in its interactions with consumers – they expect a personalized experience, and demand convenience. Not to mention, traditional communication channels aren’t having as much impact on business as they used to. For example, direct mail has an approximate 40% return rate due to outdated addresses.
Innovative Connections’ focus is on the importance of the customer’s experience and interaction. Whether the goal is to provide the best customer experience, increase sales, or reduce costs, Innovative Connections (IC) helps increase marketing reach and drive results.
Our technology channels enable us to interact via:
- Inbound and outbound calling
- Live Chat
- Text Messaging