Call Center Supervisor

This position is responsible for delivering professional and educational assistance to employees to enroll in their company’s benefit program.

Responsibilities include:

• Accurately enrolling employees (face-to-face or via telephone) in benefit programs of their choice and ensure the system accurately reflects elections
• Provide guidance on benefit plan coverage and answer employee questions pertaining to their coverage
• Conducting theamselves in a professional manner at all times and present a demeanor that portrays confidence ¦ and knowledge of the products
• Maintaining performance standards as outlined in each case file
• Reconcile daily reporting activity logs and Web results
• Prepare service tickets/discrepancy form on issues to be resolved and follow through to resolution.

Call Center Benefit Counselor requirements:

• Minimum of HS diploma, college degree considered a plus
• 1-2 years of solid work history, benefits administration experience considered a plus
• Ability to work flexible shirts
• Multi-lingual skills are highly desired.

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